Last updated: 3 June 2026
This Privacy Policy explains how Aitrixa (“we,” “us,” or “our”) collects, uses, and safeguards information when you visit aitrixa.co (the “Site”) or place an order with us. By using the Site, you consent to the practices described below.
Information We Collect
We collect information you provide directly and information gathered automatically as you use the Site.
Information you provide: your name, business or institution, email address, phone number, billing and shipping addresses, and the details of the products you order. When you contact us, we keep the contents of your message.
Payment information: we accept payment by Zelle. Your payment is handled through your own bank or payment app — we do not collect or store your full bank account or card credentials on the Site.
Information collected automatically: IP address, browser and device type, referring pages, and activity on the Site, gathered through cookies, server logs, and similar technologies.
How We Use Your Information
We use the information we collect to process and fulfill orders, arrange shipping, communicate with you about orders and inquiries, provide customer support, operate and improve the Site, prevent fraud and misuse, and comply with our legal obligations.
Cookies and Tracking
The Site uses cookies and similar technologies to keep your cart and session working, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.
How We Share Information
We do not sell your personal information. We share it only as needed to run our business, including with service providers that host the Site and process orders on our behalf, shipping carriers that deliver your order, and authorities or other parties where required by law or to protect our rights. These providers may use your information only to perform services for us.
Data Retention
We keep personal information for as long as needed to provide our services, fulfill orders, comply with legal, tax, and accounting requirements, and resolve disputes. When information is no longer needed, we delete or anonymize it.
Data Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To make a request, contact us using the details below. We will respond as required by applicable law.
Children’s Privacy
The Site and our products are intended for businesses, institutions, and professional researchers. They are not directed to children, and we do not knowingly collect personal information from anyone under 18.
International Visitors
We are based in the United States and process information there. If you access the Site from outside the United States, you understand that your information may be transferred to and processed in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version here with an updated “Last updated” date. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or the information we hold about you, please reach us through our contact page or by email at [insert contact email].